ANSWERS TO SOME
FREQUENTLY ASKED QUESTIONS
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KEYS: For your convenience, we can place a key on file for you. All keys are coded, so they have no personal information on them and are secured by a monitored alarm system. Keys are assigned to the supervisor in charge on the day of cleaning and then returned.
PAYMENT OPTIONS:
Cash or *check can be left for the crew or given to the Supervisor on the day of cleaning.
*Checks may be made payable to Ready-Maids or Donna Stevenson
Payment may be mailed to the office.
Payment may be made with a MasterCard or Visa credit card over the phone.
A credit card may be put on file (to be charged after each cleaning).
(If you are ever unsure of the amount due, please ask the supervisor or call the office.)
REQUESTS: You may request a team, (or a certain supervisor). We cannot guarantee both , as partners rotate, but will do our best to send at least one of your *favorites, if you request.
*We suggest allowing more than one team to come out so that several people are familiar with your home. Also, in rotating teams, we can be helpful in keeping our quality up to par.
Cleaning Service Operating days and hours:
Tuesday – Friday 8:30am – 4:30pm
Office may be open additional hours
What About: Tips / Gratuities?
Quite often I am asked, “Should I tip?” “Do other people tip?” and/or “How much is usual or appropriate?”
Questions and the Answers
Should I tip?:
Our employees are paid fair wages, (including travel time to and from each job) so, while very much appreciated, they do not expect, nor depend on gratuities as part of their income.
We appreciate thoughtfulness to our employees, howevere, we do not want to lose a customer, or have someone lessen the frequency of the service, because they unnecessarily feel obligated to tip. We, and our employees, would much prefer to keep you as a regular customer than have tipping cause you a financial burden.
Do other people tip?
Some tip regularly; Many customers do not tip at all; Some customers tip occasionally; or just during the holidays.
How much is ‘usual’ or ‘appropriate'?
For those who do tip; although sometimes it’s less, most common is $5 per person; $10 each is very generous. Customers that tip more are really being overly generous!
Tipping a percentage of the fee is really not necessary as our employees are paid fair wages.
NOTE: Please help with our bookkeeping; if you do pay a tip/gratuity, and it is included in a check along with payment for services, we ask that you note the tip amount in the memo section.
